Buyer
HM Revenue & Customs
Open — accepting bids
National Insurance & PAYE Service Support and Change
HM Revenue & Customs · United Kingdom
⏳ Closes 19 Oct 2026 — 17 days left
Location
United Kingdom
Category
Services
Type
—
Estimated value
£470,100,000
EMD / Bid security
—
Tender fee
—
Published
23 Sep 2026
Closing
19 Oct 2026
Reference
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About this tender
HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.