Buyer
Avon and Wiltshire Mental Health Partnership NHS trust
Open — accepting bids
CA18282 - Provision of 111-2 Service
Avon and Wiltshire Mental Health Partnership NHS trust · United Kingdom
⏳ Closes 02 Nov 2026 — 31 days left
Location
United Kingdom
Category
Services
Type
—
Estimated value
£4,050,000
EMD / Bid security
—
Tender fee
—
Published
29 Sep 2026
Closing
02 Nov 2026
Reference
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About this tender
This opportunity is being run under the Provider Selection Regime (PSR) regulations. The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management m