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Open tender · Bangladesh · Services

BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)

Rural Electrification Board (REB) — Information and Communication Technology (ICT) Directorate.

Rural Electrification Board (REB) — Information and Communication Technology (ICT) Directorate. in Bangladesh is inviting bids for “BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and…”. Bids close on 12 October 2026, 12:00 GMT+6. Reference: BREB/ICT/CC-02/2026-27/002. Who can bid: Open to eligible Bangladeshi tenderers meeting the qualification rules in the tender documents; Proven capacity and experience handling at least 10,000 inbound and outbound calls per month. askTender lists every requirement to qualify and checks whether your company meets them.

The tender in brief

Three-year takeover and operation of BREB's omnichannel call centre, for firms handling 10,000+ calls a month

Bangladesh Rural Electrification Board (BREB) is buying a service to take over, modernise, operate and maintain its omnichannel call centre, including Unified CX with Agentic AI, a customer data management system (CDMS) and mobile application services. The work runs in one phase from the ICT Directorate in Dhaka over about three years, from November 2026 to November 2029, under an open national tender funded by BREB's own funds.

Who can win it

  • Open to eligible Bangladeshi tenderers meeting the qualification rules in the tender documents
  • Proven capacity and experience handling at least 10,000 inbound and outbound calls per month

Key facts

Procedure
Nct Otm
Contract period
About three years, from 15 November 2026 to 15 November 2029
Published
17 Sep 2026
Reference
BREB/ICT/CC-02/2026-27/002

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Public data: Bangladesh e-GP, Bangladesh Public Procurement Authority. · Sources & licences