Open tender · Italy · Contract notice
Servizio Di Prenotazione Delle Prestazioni Sanitarie e Cassa
A.O. "Sant'Anna e San Sebastiano"
A.O. "Sant'Anna e San Sebastiano" in Italy is inviting bids for “Servizio Di Prenotazione Delle Prestazioni Sanitarie e Cassa”. Bids close on 5 October 2026; the estimated value is €2.73 million. To qualify, bidders need at least one similar completed work and ISO 27001:2022.
The work
Three-year service for healthcare appointment booking and cashier services (CUP, ALPI, call center)
- Interface with the regional CUP application limited to data of the A.O.R.N. 'Sant'Anna and San Sebastiano' of Caserta
- Free phone number for calls from fixed and mobile networks at the contractor's expense
- Average call duration of 108 seconds
- SMS and/or email reminders for appointments 72 hours before
Key facts
- Estimated value
- €2.73 million
- Contract period
- three years
- Evaluation
- Economic advantage criterion with scoring method as per Disciplinare di Gara paragraphs 17 and 18.3
- Submission
- Online, on the e-procurement portal
What it takes to qualify
Worth a closer look
- Fatturato generale annuo
- Fatturato medio annuo
- Fatturato medio annuo specifico
- Fatturato specifico annuo
- Altri requisiti economici o finanziari
- Media annuale della forza lavoro
- Numero di personale dirigenziale
- Titoli di studio e professionali pertinenti
- Strumenti, impianti o attrezzature tecniche
- Campioni, descrizioni o fotografie senza certificazione di autenticità
- Campioni, descrizioni o fotografie con certificazione di autenticità per contratti di fornitura
- Tecnici o organismi tecnici per il controllo della qualità
- Tecnici o organismi tecnici per l'esecuzione del lavoro
- Misure per garantire la qualità
- Strutture di studio, tecniche e di ricerca
- Gestione della catena di fornitura
- Misure di gestione ambientale
Experience
- At least 1 similar work — services analogous to the object of the contract, such as contact center services for managing telephone bookings, appointments and related user assistance
- Proof needed: client references and completion certificates
Certifications and registrations
ISO 27001:2022Information security, cybersecurity and privacy protection - Information security management systems
Policy conditions
No reservation, preference or local-content restriction.
Documents to submit
- Registration in a professional registeras per selection criteria
- Registration in the commercial registeras per selection criteria
- Authorization or membership in a particular organization necessary for service contractsas per selection criteria
- Professional liability insuranceas per selection criteria
- References on specific worksas per selection criteria
- References on specific servicesas per selection criteria
- Certificates issued by quality control institutesas per selection criteria
- Certificates issued by independent bodies regarding quality assurance standardsas per selection criteria
- Certificates issued by independent bodies regarding environmental management systems or standardsas per selection criteria
- Project for staff absorptionas per Disciplinare di Gara paragraphs 9 and 16