Open tender · Brazil · Public tender

ID - 26.08.3.025. Contratação de serviço especializado de Central de Atendimento Multimeios, no modelo Contact Center Omnichannel, compreendendo o fornecimento de infraestrutura tecnológica, plataformas de atendimento, recursos de integração e serviço (STFC), destinado à modernização e substituição da solução de PABX atualmente instalada nos Centros Integrados de Operações de Segurança Pública (CIOSPs), tanto na Região Metropolitana quanto nas unidades do interior do Estado.

In EnglishID - 26.08.3.025. Contracting of specialized multimedia call center service, in an omnichannel contact center model, comprising the provision of technological infrastructure, service platforms, integration resources, and switched fixed telephone service (STFC), aimed at modernizing and replacing the PABX solution currently installed in the Integrated Public Security Operations Centers (CI...

Estado de Mato Grosso

Estado de Mato Grosso in Brazil is inviting bids for “ID - 26.08.3.025. Contracting of specialized multimedia call center service, in an omnichannel contact center model, comprising the provision of…”. Bids close on 26 October 2026, 09:45 GMT−3; the estimated value is R$9.59 million. askTender lists every requirement to qualify and checks whether your company meets them.

Key facts

Estimated value
R$9.59 million
Procedure
Pregão Eletrônico
Published
11 Sep 2026

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Public data: Portal Nacional de Contratações Públicas. · Sources & licences