Open tender · Brazil · Public tender
Registro de Preços para eventual contratação de plataforma híbrida de atendimento através do canal de comunicação WhatsApp e Web, na modalidade SaaS (Software Como Serviço, compreendendo serviços de instalação, configuração, testes, serviços de manutenção corretiva, envolvendo integração via API ou WebService de envio de mensagens com os sistemas legados, serviço de automação de fluxos por agentes virtuais, serviço de atendimento via chatbots com Inteligência Artificial (IA) Generativa, acompanhados de automação de atendimentos, integração e suporte a ferramenta de service desk GLPI (Gestionnaire Libre de Parc Informatique – Gestão Livre de Parque de Informática) já implantada nesta Defensoria Pública e serviço sob demanda para customização da solução, destinados a Central de Atendimento aos cidadãos que buscam a Defensoria Pública do Estado do Pará - DPE.
In EnglishPrice registration for eventual hiring of a hybrid platform for service provision through the WhatsApp and Web communication channels, under the SaaS modality (Software as a Service), including installation, configuration, testing, corrective maintenance services, involving integration via API or WebService for sending messages with legacy systems, and service for workflow automation by agents
Defensoria Publica DO Estado DO Para
Defensoria Publica DO Estado DO Para in Brazil is inviting bids for “Price registration for eventual hiring of a hybrid platform for service provision through the WhatsApp and Web communication channels, under the SaaS…”. Bids close on 14 October 2026, 10:00 GMT−3; the estimated value is R$12.4 million (framework maximum). Who can bid: Company statute or social contract must include an economic activity compatible with the object; Must be registered and credentialed in SICAF and the federal government purchasing system. askTender lists every requirement to qualify and checks whether your company meets them.
The tender in brief
A 12-month software-as-a-service platform for WhatsApp and web customer service, for SaaS providers with AI chatbot and system integration experience.
The Pará Public Defender's Office (DPE/PA) will register prices for a hybrid customer-service platform delivered as software as a service, covering WhatsApp and web channels, installation, configuration, testing, corrective maintenance, integration with legacy systems via API or web service, virtual-agent automation, generative-AI chatbots, and integration with the GLPI service desk. The platform serves the citizen service centre. The contract is for 12 months, extendable, and is a price-registration arrangement with 12 items.
Who can win it
- Company statute or social contract must include an economic activity compatible with the object
- Must be registered and credentialed in SICAF and the federal government purchasing system
- Must be adequate to the General Data Protection Law (LGPD) or in the final phase of adaptation
Key facts
- Framework maximum
- R$12.4 million
- Procedure
- Pregão Eletrônico
- Contract period
- 12 months, extendable for up to 10 years
- How bids are judged
- Lowest global price, with proof of concept as acceptability condition
- Published
- 29 Sep 2026
Before you bid, askTender
Everything else is in your askTender account
The requirements to qualify, the eligibility check and the bid documents for this tender are in your askTender account.
- What it takes to qualify: every requirement, in the tender’s own words
- Whether your company qualifies: your profile checked against each requirement, showing what you have, what’s missing and how to close the gap
- The documents to file: a checklist, with draft declarations ready to sign
- A bid partner for any requirement you can’t meet alone
- The tender documents, ready to open
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Public data: Portal Nacional de Contratações Públicas. · Sources & licences