Open tender · Spain · Public tender
Contratación del servicio Centro de Atención al Usuario (CAU) de soporte informático de las personas trabajadoras, soporte en la gestión de la Infraestructura de TI, mantenimiento de los equipos informáticos y suministro y recogida de consumibles y fungibles de los equipos de Mutualia
In EnglishContracting of the User Attention Center (CAU) service for IT support for workers, support in the management of IT infrastructure, maintenance of computer equipment, and supply and collection of consumables and fungibles for Mutualia's equipment
Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02
Dirección Gerencia de Mutualia, Mutua Colaboradora con la Seguridad Social nº 02 in Spain is inviting bids for “Contracting of the User Attention Center (CAU) service for IT support for workers, support in the management of IT infrastructure, maintenance of…”. Bids close on 13 October 2026, 14:00 CEST; the estimated value is €814,600. Reference: 2026/074/01. Who can bid: At least 70% of the average annual contract value in similar services in the best of the last three years; Professional liability insurance in force until the end of the bid submission period, for at least the estimated contract value. askTender lists every requirement to qualify and checks whether your company meets them.
The tender in brief
IT user support centre, infrastructure management, equipment maintenance and consumables for a Spanish mutual insurer, for IT service providers.
Mutualia, a Spanish social security mutual insurer, is contracting a user support centre (CAU) for IT support to its workers, support in managing its IT infrastructure, maintenance of computer equipment, and supply and collection of consumables and consumable materials for its equipment. The contract covers the Basque Country and has an estimated overall value of 814600 EUR and a total amount of 445280 EUR (tax exclusive 368000 EUR).
Who can win it
- At least 70% of the average annual contract value in similar services in the best of the last three years
- Professional liability insurance in force until the end of the bid submission period, for at least the estimated contract value
Key facts
- Estimated value
- €814,600
- How bids are judged
- Objective improvements on minimum SLAs, references related to the contract object, economic offer, and project plan
- Reference
- 2026/074/01
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Public data: Plataforma de Contratación del Sector Público, Ministerio de Hacienda. · Sources & licences