Open tender · Germany · Call centre
Vertrag über Callcenter-Leistungen zur Versichertenkommunikation Versorgungsverträge
In EnglishContract for call center services for insured communication service contracts
AOK Bayern - Die Gesundheitskasse
AOK Bayern - Die Gesundheitskasse in Germany is inviting bids for “Contract for call center services for insured communication service contracts”. Bids close on 15 October 2026, 09:00 CEST; the estimated value is €3.11 million. Who can bid: At least two references from the last three years for comparable telephone communication contracts; References must include telephone communication with target groups for at least one statutory health insurer and one public health-sector client. askTender lists every requirement to qualify and checks whether your company meets them.
The tender in brief
Outsourced call-centre service for a German health insurer, for firms with health-sector call-centre references
AOK Bayern is outsourcing telephone service for insured persons about participation in its care programmes under sections 140a and 137f of the German Social Code. The contractor calls selected insured persons, explains the programmes and forwards specific questions to AOK Bayern; individual social-law advice is excluded. The contract is for call-centre services in German.
Who can win it
- At least two references from the last three years for comparable telephone communication contracts
- References must include telephone communication with target groups for at least one statutory health insurer and one public health-sector client
- References must show at least 180,000 net contacts per year in total
Key facts
- Estimated value
- €3.11 million
- Procedure
- Contract notice
Before you bid, askTender
Everything else is in your askTender account
The requirements to qualify, the eligibility check and the bid documents for this tender are in your askTender account.
- What it takes to qualify: every requirement, in the tender’s own words
- Whether your company qualifies: your profile checked against each requirement, showing what you have, what’s missing and how to close the gap
- The documents to file: a checklist, with draft declarations ready to sign
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