Open tender · South Africa · Public tender
Appointment of A Service Provider to Provide Anonymous Whistleblowing Hotline Services for A Period of Three (3) Years
Commission for Conciliation Mediation & Arbitration
Commission for Conciliation Mediation & Arbitration in South Africa is inviting bids for “Appointment of A Service Provider to Provide Anonymous Whistleblowing Hotline Services for A Period of Three (3) Years”. Bids close on 14 October 2026, 16:00 SAST. Reference: RNQ000000220934. Who can bid: Must hold valid accreditation with The Ethics Institute as meeting the Safeline-EX or Safeline-DigEX standard, or an equivalent regulatory body; Must show five contactable client reference letters for similar work within the last five years. askTender lists every requirement to qualify and checks whether your company meets them.
The tender in brief
A three-year anonymous whistleblowing hotline service for the CCMA, for accredited ethics-reporting providers
The CCMA is appointing a service provider to run a toll-free anonymous whistleblowing hotline for three years, from 01 January 2027 to 31 December 2029. The service must operate 24 hours a day in 11 official South African languages, with multiple reporting channels, a secure case management system, and monthly, quarterly and annual reporting. The contract is a request for quotations evaluated on price and specific goals.
Who can win it
- Must hold valid accreditation with The Ethics Institute as meeting the Safeline-EX or Safeline-DigEX standard, or an equivalent regulatory body
- Must show five contactable client reference letters for similar work within the last five years
Key facts
- Estimated value
- Not disclosed by the buyer
- Procedure
- Open
- Contract period
- Three years, from 01 January 2027 to 31 December 2029
- How bids are judged
- Mandatory compliance, then functionality threshold of 70 out of 100, then 80/20 price and specific goals
- Published
- 06 Oct 2026
- Reference
- RNQ000000220934
Before you bid, askTender
Everything else is in your askTender account
The requirements to qualify, the eligibility check and the bid documents for this tender are in your askTender account.
- What it takes to qualify: every requirement, in the tender’s own words
- Whether your company qualifies: your profile checked against each requirement, showing what you have, what’s missing and how to close the gap
- The documents to file: a checklist, with draft declarations ready to sign
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- The tender documents, ready to open
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Public data: National Treasury eTenders Portal. · Sources & licences